SERVPRO of Chattanooga
  • Chattanooga, TN, USA
  • Full Time

Summary

The Reconstruction Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects.  They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers and company employees involved in reconstruction services.

 Primary Roles and Responsibilities

  1. Project Initiation
    1. Evaluate and sell projects.
    2. Educate customers on process.
  1. Project Planning
    1. Identify and document project scope of work.
    2. Review estimates.
    3. Obtain customer and client agreement on scope and estimate.
    4. Review budgets.
  1. Subcontractor/Resource Provider Network Development
    1. Identify and qualify subcontractors and resource providers.
    2. Negotiate terms and set expectations.
    3. Perform periodic reviews to evaluate their performance.
  1. Staff Management
    1. Manage a team of reconstruction employees who work together to process reconstruction projects.
    2. Responsible for training reconstruction team members.
    3. Conduct periodic performance reviews with individual reconstruction team members.
    4. Conduct regular meetings with reconstruction team.
  1. Customer Satisfaction
    1. Responsible for Customer Service and management of the customer experience.
    2. Manage all Warranty activities.

 

Necessary Experience and Skill Set

  • Superb customer service track record
  • Effective written and oral communication
  • Intermediate math skills
  • Experience in restoration and/or construction preferred

Formal Education/Training

  • High school diploma/GED
  • PMP certification preferred

Physical and Work Environment Requirements

Walking and/or standing throughout the day.  Frequent driving and sitting.  Occasionally climbing ladders.  The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and job sites can be loud. 

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00am 5:00pm, Monday Friday, 45 hours per week.  This position frequently requires long hours, working on-call and weekend work.  Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

SERVPRO of Chattanooga
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