SERVPRO of Chattanooga
  • Chattanooga, TN, USA
  • $15-$18/hr
  • Hourly
  • Full Time

Health, Dental, and Vision insurance; 401k plan


Primary Role: Perform construction services as assigned, following SERVPRO guidelines and according to assigned work orders. Communicate with Superintedent and/or Project Manager to make sure all customer needs are met. Clean and maintain vehicles, equipment, and warehouse areas, as needed.

Results Expected: Construction processes are performed according to guidelines and work orders. Communications to Superintendnet and Project Manager  are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

  1. Executive: Manage Customer Satisfaction
    1. Notify Superintendent and/or Project Manager of customer needs and concerns.
      • Communicate with crew chief regarding customer needs and successfully meet those needs.
      • Report any complaints about the performance of services.
  2. Production: Production Processes and Jobsite Support
    1. Adhere to 1-4-8 job response.
      • Provide personnel availability for response to emergency services as required by SERVPRO response commitment.
    2. Perform construction processes following SERVPRO guidelines per work order per Superintendent and/or Project Manager directions.
      • Inventory and load the van with equipment, products, and supplies needed for jobs.
      • Set up staging area and equipment for each job.
      • Perform end-of-job/end-of-day cleanup and breakdown.
    3. Leave jobsite with a clean and orderly appearance.
      • Show respect for customer's home/property.
    4. Follow SERVPRO uniform policy.
    5. Develop construction expertise.
      • Participate in training activities on a regular basis.
      • Seek certification through the SERVPRO Employee Certification Training Program (ECTP) and relevant Institute of Inspection, Cleaning, and Restoration Certification (IICRC) certifications.
      • Enroll in all relevant training programs and achieve all relevant production certifications.
      • Read equipment and product directions and Material Safety Data Sheets (MSDS) to learn correct usage and application.
      • Learn how to properly operate equipment by reading owner's manuals and from training with other team members.
  1. Human Resources: Communication
    1. Ensure clear two-way communication with Superintendent and/or Project Manager .
      • Each team member has a responsibility to communicate in a timely, honest, and clear manner.
      • Using proper communications with team members is vital to team results.
    2. Production: Maintenance and Equipment Repair
      1. Maintain a clean and organized vehicle, and clean equipment appearance.
        • Clean equipment regularly.
        • Inspect equipment for damage.
        • Perform daily, weekly, and monthly vehicle maintenance checklists and equipment maintenance checklists, as assigned.
      2. Clean and maintain facilities.
        • Clean and maintain the warehouse, office, and grounds, as assigned.
      3. Executive: Safety and Risk Management
        1. Attend safety training.
        2. Understand and follow safety and risk management guidelines on the jobsite, in the office, and while traveling.
          • Comply with safety policies as outlined in the SERVPRO Safety Manual.
          • Utilize cleaning products, mechanical equipment, and personal protective equipment properly.
          • Maintain a clean, safe work area.
          • Report injuries and safety hazards quickly to your supervisor.
          • Follow the SERVPRO crew rules.
        3. Additional: Other Duties, as Assigned
          1. Take ownership of Roles and Responsibilities.
            • Team members should take ownership of their job responsibilities. Identifying ways to be more efficient is also an important part of this position.
          2. Handle recurring and unique tasks, as necessary.
            • Handle other tasks and duties as business needs require.
SERVPRO of Chattanooga
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