SERVPRO of Chattanooga
  • Chattanooga, TN, USA
  • Base + Commission
  • Full Time



Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop commercial customer base by utilizing a systematic business development process to identify new commercial prospects and cultivate relationships using marketing materials like SERVPRO Key Differentiators, Emergency Ready Plan, National sponsorships, and others to market and sell SERVPRO Services. Attend, coordinate, and promote marketing, networking, and continuing education events. Monitor loss activity and priority responding to generate work from these opportunities. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met and all applicable Centers of Influence (COIs) are identified and captured for future reference.

Primary Roles and Responsibilities:

  1. Commercial Contacts Development

    1. Development of Emergency Ready Plan

    2. Regular business networking and business interactions

    3. One to one engagement

    4. Relevant new feed/content-driven touch base

  2. Commercial Facilities Target Development

    1. Development of Emergency Ready Plan

    2. Networking and business setting interactions

    3. Engagement one-to-one

    4. Relevant new feed/content-driven touch base

  3. Commercial Events and Promotions

    1. Association involvement

    2. Association attendance

    3. Commercial continuing education

    4. Sponsorships and promotions

  4. Priority Responding

    1. First Response monitoring

    2. Reconnaissance and lead qualification

    3. Maintain brag book and Franchise references

    4. Execute local response

    5. Execute Storm response

Necessary Experience and Skill Set:

  •  A minimum two years of progressively responsible business-to-business sales experience

  •  Experience with sales and marketing within the commercial sector

  •  Superb sales, customer service, administrative, and verbal and written communication skills

  •  Strong business and financial background and process- and results-driven attitude

  •  Experience in the commercial cleaning and restoration or insurance industry is desired

  •  Working knowledge of current business software technologies is required

    Formal Education/Training:

Bachelor's degree in marketing or business or equivalent experience.

Physical and Work Environment Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is up to
90 percent, primarily local during the business day, although some out-of-the-area and overnight travel may be required.

Normal Working Hours, Additional Working Hours, and Travel Requirements:

This is a full-time position working varying hours between 7:00 a.m. and 5:00 p.m., MondayFriday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

SERVPRO of Chattanooga
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